NEWS

US vs UK CRM KPIs

You might get the impression that I am lazy, judging by the title. Far from it. If there’s a chore I promise to complete, you can...

Top 3 KPIs for Effective iGaming Call Center Management

One of the most significant processes in managing an effective call center is the process of definition of KPIs. Often, call centers in...

Loyalty Programs KPIs

Summer is here. And for iGaming businesses it means that the declining seasonality effect has already starting to kick in. It also means...

Online vs. Offline Casino Management: Key Differences to Consider

While there are many similarities between running a bricks-and-mortar casino and running an online casino, there are some important...