iGaming CRM Consulting Agency


Hybrid Interaction is the industry leader in iGaming CRM advisory services. Through hands-on solutions, we help our clients in the areas of CRM Strategy Building, Retention Marketing, Conversion Tactics, Loyalty Schemes and VIP Management.

We will maximize your players Lifetime Value.


Frontal KPIs review sessions at your premises

Full player segmentation and VIP program analysis

Effective capitalization of retention marketing budgets

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Enriched marketing strategies based upon player behavior

Industry-wide benchmarking and optimization of customer-facing operations, websites and promotional offerings

Cutting-edge, hands-on training for contact center agents, including sales techniques, support procedures and best Omni-channel practices

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