NEWS

CRM and Gamification expert Nona Titanyan recently shared insights in the latest article for El News. She emphasized that successful CRM in iGaming is not about constant daily communication but about meaningful personalization driven by player data and feedback. Nona also highlighted the importance of advanced AI-based analytics, and dynamic segmentation in journey planning to deliver player lifetime value. Read the Full Article: https://tinyurl.com/yhe7ed9j

Our global team gathered in Armenia for a workshop, to celebrate a year of major achievements, reflect on what we built, and sharpen our vision for 2026. Through focused workshops, collaborative planning, and powerful conversations, we aligned on bold new goals and the vision we aim to bring to life in the year ahead.  And of course, we made time for fun. The week was filled with energy, connection, and unforgettable moments. 2025 set the stage. In 2026, we move forward as on

Zhanna Manukyan, CRM and Gamification Expert at Hybrid Interaction, was recently invited by the Georgian Gambling Association as a featured expert to share her insights in an exclusive industry interview. In this conversation, she dives into the future of CRM in iGaming - talking about personalization, smart automation, data-driven decision-making, and how to build long-term, player-focused relationships. Full interview available here: https://tinyurl.com/2pn2596e

During this episode of ChiefsClash, we have gathered to collectively honor the memory of our close friend, Nico Jansen. Exactly three years ago today, marked the first recording of the ChiefsClash interview featuring Nico Jansen, Liga Tarasova and Tal Zamstein. And today, the same company along with Nico's brother, Björn Jansen, and many more have come together in remembrance of Nico Jansen to share emotional stories about him.