ChiefsClash | HI Archives, OCT 2024

ChiefsClash is here - a day later than planned, but with a blast from the past...

Over the years, the Hybrid Interaction experts wrote many articles, and in the spirit of Halloween, we have decide to treat you with a bomb of 30 (!) top CRM essays about VIPs, Loyalty and anything that is hot in iGaming - all converted into audio, for your leisure (?)

Here are all the episodes with direct links to their streaming platforms:

7 Tips for Key CRM Metrics

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5 Tips for Christmas Promos in Brazil

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A Day in The Life of a CRM Exec

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German Market Benchmark: Casino Loyalty Programs Post Regulation

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US Market Benchmark: Player Clubs Review

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Loyalty Programs KPIs

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Play Hard - Work Hard?

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Time To Do Away with BI

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99 Problems But B&M ain’t One

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Selecting The Right CRM Tools

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VIPs: Using the RFM method

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OKR: The Woke Version of KPI

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US vs. UK CRM KPIs

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Online vs. Offline Casino Management: Key Differences

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Martingale: Understanding the Lure of the “Can’t-Lose” System

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On Slot Machines & Sound Effects

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Top 3 KPIs for Effective iGaming Call Centre Management

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A New Problem for CRM |

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Getting the Best of Social and Real-Money Gaming

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Back to CRM Future

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Your Ideal iGaming Platform

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How Predictive Analytics Can Make You More Money

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Innovation in iGaming

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Being Popular is Great; But is it Costing You Money?

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Get Your Players to YES!

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Bonus Costs: Are You Losing Money?

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Chairman’s Summary Notes

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Beyond Sesame Street

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One Big Whale or a School of Little Fish

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Maximizing Affiliate Earnings

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