NEWS

Shahar Attias, Founder of Hybrid Interaction Ltd, established the first (Customer Relation Management) CRM department in the Gaming...

Legend says that when Alexander the Great arrived in Gordium, he was presented with a complicated knot. The local oracle claimed it could...

They say that Millennials hardly have any patience and are focused only on themselves. Well, after 3 weeks of Social Distancing, Travel...

CRM-системы – технология, позволяющая упростить работу компаний при масштабировании бизнеса, значительно улучшив при этом качество...

As an iGaming consultant, Shahar Attias, the owner of Hybrid Interaction, has consulted more than 100 B2C operators. Among his clients is...

With social media and tech conglomerates enforcing stringent rules on otherwise innocuous affiliate operations, streaming services and...

Hi, my name is Shahar and I don’t think business intelligence (BI) people should exist. What’s the reason behind my statement? I mean,...

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07:00 I've just returned home from the gym. Sounds cool, eh? Well, actually it was just a pilates class. But you see, that’s what us CRM...

We all love VIPs. We enjoy that James Bond feeling, thinking if we can treat our top players like in films, we might get a free meal...

Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the...

The safest way to increase the wallet share you earn from your players, is by engaging them through as many products as possible on YOUR...

Шахар Аттиас – известный эксперт по геймингу. Он станет спикером RGW Moscow, где выступит с презентацией «Как оценить управление...

Offline operators often miss what’s right in front of them while online casinos are exposed to full details of players’ activity,...

The rising cost of acquiring new online players is forcing operators in Asia to ramp up their customer relationship management (CRM)...

So you are an affiliate. WOW. I envy you. The heavy investment in producing new websites and links, the constant fights with Google’s...

Understanding who your customers are is the first step toward becoming customer-centric. Understanding who your customers are is...

One of the most significant processes in managing an effective call center is the process of definition of KPIs. Often, call centers in...

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Julian Rogers presents expert guidance on the increasingly sophisticated workings of online gaming retention Esteemed marketing author...