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Hi, my name is Shahar and I don’t think business intelligence (BI) people should exist. What’s the reason behind my statement? I mean,...

07:00 I've just returned home from the gym. Sounds cool, eh? Well, actually it was just a pilates class. But you see, that’s what us CRM...

We all love VIPs. We enjoy that James Bond feeling, thinking if we can treat our top players like in films, we might get a free meal...

Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the...

Шахар Аттиас – известный эксперт по геймингу. Он станет спикером RGW Moscow, где выступит с презентацией «Как оценить управление...

Offline operators often miss what’s right in front of them while online casinos are exposed to full details of players’ activity,...

The rising cost of acquiring new online players is forcing operators in Asia to ramp up their customer relationship management (CRM)...

So you are an affiliate. WOW. I envy you. The heavy investment in producing new websites and links, the constant fights with Google’s...

Understanding who your customers are is the first step toward becoming customer-centric. Understanding who your customers are is...

One of the most significant processes in managing an effective call center is the process of definition of KPIs. Often, call centers in...

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Julian Rogers presents expert guidance on the increasingly sophisticated workings of online gaming retention Esteemed marketing author...

Shahar Attias is a globally recognized iGaming expert with more than 15 years of industry experience. Attias is the founder and CEO of...

You grew up with your betting system, and like an old pair of jeans, it’s gotten to a point where it’s become so comfortable – you just...

Чем отличается управление игровым процессом в онлайне от его аналога в наземном казино? Рассмотрим три основных различия. Read more...

Summer is here. And for iGaming businesses it means that the declining seasonality effect has already starting to kick in. It also means...

Feel like you are “sinking” with data that doesn’t really makes sense? Last week we have talked about Customer Analytics in Online...

As an affiliate, you are used to send traffic to operators, which work out to be a pretty good business for you – I mean, hey, in some...

After reading this post and its related article, please watch this clip (below). It is very much geared towards beginners, but it smartly...