Time to do away with Business Intelligence
Hi, my name is Shahar and I don’t think business intelligence (BI) people should exist. What’s the reason behind my statement? I mean,...
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Shahar Attias
- Oct 1, 2019
- 1 min
A typical day in CRM
07:00 I've just returned home from the gym. Sounds cool, eh? Well, actually it was just a pilates class. But you see, that’s what us CRM...
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Shahar Attias
- Jul 1, 2019
- 1 min
VIPs: Using the RFM method
We all love VIPs. We enjoy that James Bond feeling, thinking if we can treat our top players like in films, we might get a free meal...
16 views0 comments
Shahar Attias
- Apr 1, 2019
- 1 min
A new problem for CRM
Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the...
15 views0 comments
Shahar Attias
- Dec 2, 2018
- 1 min
Omni-channel Loyalty
The safest way to increase the wallet share you earn from your players, is by engaging them through as many products as possible on YOUR...
5 views0 comments
Shahar Attias
- May 30, 2018
- 1 min
Необходимо улучшить программу лояльности, иначе ценность теряется
Шахар Аттиас – известный эксперт по геймингу. Он станет спикером RGW Moscow, где выступит с презентацией «Как оценить управление...
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Shahar Attias
- May 25, 2018
- 1 min
Improve Players’ Loyalty, Otherwise Company’s Value Drops
Offline operators often miss what’s right in front of them while online casinos are exposed to full details of players’ activity,...
11 views0 comments
Shahar Attias
- Oct 19, 2017
- 1 min
Asia’s iGaming looking for long-term relationships
The rising cost of acquiring new online players is forcing operators in Asia to ramp up their customer relationship management (CRM)...
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Shahar Attias
- Oct 2, 2017
- 1 min
iGaming CRM & Players’ Retention: What You Don’t Know
So you are an affiliate. WOW. I envy you. The heavy investment in producing new websites and links, the constant fights with Google’s...
18 views0 comments
Shahar Attias
- Sep 13, 2016
- 1 min
So, Who *Is* Your Customer?
Understanding who your customers are is the first step toward becoming customer-centric. Understanding who your customers are is...
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Shahar Attias
- Sep 12, 2016
- 1 min
Top 3 KPIs for Effective iGaming Call Center Management
One of the most significant processes in managing an effective call center is the process of definition of KPIs. Often, call centers in...
10 views0 comments
Shahar Attias
- Nov 19, 2015
- 1 min
How to keep hold of customers
Julian Rogers presents expert guidance on the increasingly sophisticated workings of online gaming retention Esteemed marketing author...
18 views0 comments
Shahar Attias
- Apr 23, 2015
- 1 min
Online Outline
Shahar Attias is a globally recognized iGaming expert with more than 15 years of industry experience. Attias is the founder and CEO of...
14 views0 comments
Shahar Attias
- Sep 16, 2014
- 1 min
Your Ideal iGaming Platform
You grew up with your betting system, and like an old pair of jeans, it’s gotten to a point where it’s become so comfortable – you just...
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Shahar Attias
- Aug 22, 2013
- 1 min
Основные различия между управлением онлайн и офлайн казино
Чем отличается управление игровым процессом в онлайне от его аналога в наземном казино? Рассмотрим три основных различия. Read more...
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Shahar Attias
- Jul 15, 2013
- 1 min
On Slot Machines and Sound Effects
Have you ever tried playing a slot machine in one of the online casinos when your computer sound is on mute? Have a go – it’s a surreal...
12 views0 comments
Shahar Attias
- Jul 1, 2013
- 1 min
Loyalty Programs KPIs
Summer is here. And for iGaming businesses it means that the declining seasonality effect has already starting to kick in. It also means...
19 views0 comments
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